COVID POLICY

1. Our Salon

• - We have undertaken a thorough review of our salon and services
• - We have rearranged the salon space to adhere to social distancing guidelines
• - Every surface will be cleaned regularly and wiped with the appropriate sanitiser between each appointment
• - All items of equipment will be disinfected before and after every service
• - Fresh gowns and towels will be used at all times
• - We will ensure adequate ventilation throughout the salon with doors and windows open where possible
• - We will, if required, extend opening hours and divide our teams into shifts whilst ensuring we retain social distancing

  2 OUR TEAM

  • - All team members are trained to care for our customers in a safe, hygienic and professional manner
  • - We have agreed social distancing for our team in communal staff areas
  • - Staff have been briefed to not attend the salon if they have a temperature, or are feeling unwell or if any person in their household is unwell or is self-isolating

    3 OUR PROFESSIONAL SERVICES

    • - We have reviewed our service menu and removed any that we feel will be unsafe at this time
    • - Our team will wear gloves, masks and aprons on the salon floor and all team members will wash their hands before and after every client interaction
    • - PPE will be replaced after every client

      4 CLIENT ARRIVAL AND RECEPTION

      • - We will not be accepting walk-ins, you must pre-book over the phone. Do not come into the salon to make an appointment
      • - We ask that clients attend their appointments alone
      • - We ask that you pay using card or cashless means where possible

        5 WE ASK YOU, OUR CUSTOMERS TO;

        • - Arrive at the time agreed to maximise social distancing
        • - Arrive with clean freshly washed hair
        • - To wear the face mask as you enter the salon
        • - To wash your hands or use hand sanitisers before and after each service
        • - We will not have magazines or newspapers in the salon
        • - To contact us and re-arrange your appointment, at no additional cost, if you have a temperature, or are feeling unwell; or if any person in your household is unwell or is self-isolating
        • - Do not come to the salon if you or anyone you live with is unwell or self-isolating
        • - We are happy to discuss any of your individual concerns, please feel free to call the salon or speak with a member of the team agger customer appointment times
        • - We will greet you warmly but without a handshake
        • - Hand sanitiser must be used on entry to the salon
        • - Clients must minimise what they bring as you will be asked to keep all belongings with you